Frequently Asked Questions
TERMS, CONDITIONS AND PRIVACY
ORDERING AND AVAILABILITY FAQ
Q: Is Stock Always Available?
A: Central Sports stocks all products shown on the website. We hold most styles and sizes in store, which we usually send within 24 hours. If the required size is not in store we will transfer it from the local warehouse for a 3-4 day delivery. If they need to come from the main warehouse they are 7-10 business days delivery. If there is no stock availability we will let you know as soon as possible and update our website. Most stock is seasonal, meaning that our stock levels and availability will fluctuate. For example, footwear is seasonal (Jan-June, Jul-Dec) and at the start of the season most styles are readily available. Closer to the end of the season we hold less stock as the suppliers run out, and we wait for new ranges to be delivered. We get new deliveries every week, so if we don't have your size in stock we add it to the next delivery. If there are any problems we'll let you know and if it is unavailable we offer immediate full refunds.
Q: Why can't we show stock levels in real time?
A: Our inventory system is not dynamic, and with a busy retail outlet it can be difficult to keep the website up to date, especially so when we offer sale items where we have limited stock. We aim to have our retail point-of-sale integrated with an online database but in the meantime we will try to keep information as up to date as possible.
Q. Are the online products the same as in the store?
A: Our retail outlets are mainly sports footwear and clothing. We carry all the major brands - Nike, Adidas, Asics, Everlast, Lonsdale, Champion, Russell Athletic. We also carry a range of cricket (Gray Nicolls & Kookaburra), tennis (Wilson) and AFL products. In time, we will be uploading more of our store products to our website.
PRICES AND PAYMENTS FAQ
Q: What payment methods are available?
A: The shopping cart directs you to a secure website for payment. We use Ezimerchant shopping cart, Australian owned, reliable and secure. We use Payment Express for visa payment gateways and credit card payments and refunds are processed in real-time. Payments are accepted by credit card, paypal and direct transfer. We accept Australian Bank Cheques or Australia Post money orders but this must be arranged in advance by calling or emailing us. We also offer the option of paying in store on collection of items (although orders can only be held for 24 hours). If you prefer to make payment over the phone, call or email us to make arrangements.
Q. Are website prices different to the store price?
A:We can offer better prices online as we do not have the overhead of rent and wages. To have the prices the same in store we would have to increase our online prices. We want you to take advantage of our online prices and we have no problems with you purchasing online and collecting goods from the store. We are trying to align our online sales more closely with our retail stores, but sometimes prices can change in store, for example for daily or spot specials. We cannot guarantee the prices will always be the same, but we will try to give you the best price. If you find the store price is different from online, mention this at the time of purchase and we will offer you the online price for your in store purchase. Please note this only applies at the time of purchase, not after purchase. We will continue to offer the best deals we can whether online or in store. Please talk to us if you have any concerns with our pricing policy.
Q: What are the delivery charges?
A: It is FREE delivery anywhere in Australia with a minimum spend of $60. Under $60 spend is a flat rate of $7.80. We use Australia Post e-parcel and every delivery is trackable. The delivery charges are the same whether for a single item or multiple items. If you prefer to collect from our store in Strathalbyn, SA, select the pickup option during checkout. If you have any problems with delivery charges, or any questions, please call or email us. We will gladly review any delivery charges should there be any errors during checkout.
We can send express but contact us first to make sure we have the required size to send. Express post is a flat rate of $20 and can be selected during checkout from the shopping cart options. If you prefer to collect from our store in Strathalbyn, SA, then select the Pickup option during checkout and of course, there will be no delivery charges added.
If you have any problems with delivery charges, or any questions, please call or email us. We will gladly review any delivery charges should there be any errors during checkout.
Q: Can I order over the phone, or collect goods from the store?
A: Of course. We have a retail outlet in Strathalbyn, South Australia. If you call, please mention that you wish to discuss something regarding a website purchase and you will be put through to the correct person. You may have to leave a message but we always try to get back as soon as possible. We can take credit card details and confirm purchases over the phone. By prior arrangement you may collect your goods directly from either store.
Q: Can I order from overseas?
A: We only ship to addresses in Australia.
RETURNS AND REFUNDS
Q. What if the item arrives and is damaged or faulty?
A: Most importantly the item needs to be kept with the original packaging and labels. If the item has been damaged during delivery please retain the original packaging and contact us with details of purchase, delivery dates and an image of the damaged goods. There are no guarantees but we assess each claim on its merits.
Q. What if the item is not as described or faulty manufacture?
A: Our refund policy complies with South Australia guidelines and you are entitled to a refund or exchange once the faulty goods have been returned to our store, and been assessed by the manufacturer. Our suppliers are well known reputable brands that stand by their products and in most genuine claims they provide a credit which we are happy to pass on to the customer. It is the customer's responsibility and cost to return the goods to our store with original packaging and proof of purchase.
Q. What if the incorrect size or wrong colour was ordered?
A: We are not obliged to refund or exchange goods for incorrect ordering or change of mind. However we will try and assist the customer as much as possible. Please contact us and we will try to negotiate a solution (likely to be exchange - we do not refund change of mind). If an exchange is agreed it is the customer's responsibility and cost to return the goods to our store with original packaging, proof of purchase and including a return-paid post package for exchanged items.
SPECIAL OFFERS AND DISCOUNTS ?
Q. What are the terms and conditions for special offers?
A: These general conditions apply to all sale offers. Specific sales may have a separate list of terms and conditions. Discount offers apply to any full-priced items excluding gift vouchers, trophies, engraving and SALE items. Items marked as ‘SALE’ are still priced as marked. They can be included in the sale offer but must be calculated at the original full price. Gift vouchers and credit vouchers are still valid and can be used for all transactions. Club, partner, reward, other discounts or coupon offers cannot be used in conjunction with the sale. Management reserves the right to change the price for any unintended or misleading ticketing or promotion of items during sale. Offers do not apply to customer orders. This may be negotiated at manager’s discretion and only if full payment is made at time of order during sale period.
If you have any questions, please feel free to contact us at Central Sports.